Privacy Policy


Your privacy is important to myPodiatry Health. We are committed to meeting the requirements of the Australian Privacy Principles (APP). This privacy statement provides information about the personal information that myPodiatry Health collects, and the ways in which myPodiatry Health uses that personal information.

myPodiatry Health respects and upholds your rights and is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles 2014 and the privacy provisions of all applicable legislation.

We understand that information regarding your health is personal. Our Privacy Policy will ensure that your patient file is maintained with the utmost care for security, accuracy and confidentiality. Our Policy also describes your rights and obligations we have regarding the use and disclosure of personal and medical information.

Practitioners have ethical and legal obligations to protect the privacy of people requiring and receiving care. Patients or clients have a right to expect that practitioners and their staff will hold information about them in confidence, unless release of information is required by law or public interest considerations.

Collecting Information

When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for one or more of our functions or activities. We will advise individuals of the purpose for which their personal information is collected. However, should you choose not to provide the necessary information, we will advise you on how this may affect your ongoing treatment. We will destroy your data after its legal obligations to retain the information has expired.

If we collect sensitive information (as defined under the Act), we will treat it with the utmost security and confidentiality. We will ensure that it is not collected for any purposes, other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act.
myPodiatry Health may hold the following information about you:

  • Name, address, telephone number(s)
  • Date of birth
  • Email address
  • Occupation
  • Historical and current health information
  • General Practitioner
  • Transaction Details associated with services we have provided to you
  • Additional information provided to us by you

Disclosing Information

myPodiatry Health will only disclose personal information in accordance with the Privacy Act.
This means that personal information may be disclosed:

  1. For the purposes for which we have advised that we are collecting it.
  2. For related purposes that the individual would reasonably expect.
  3. Where we have the consent of the individual to do so.
  4. As required by law.
  5. Under other circumstances where permitted under the Act.

In the course of our business activities, we may need to disclose some of your personal information to relevant staff. Where myPodiatry Health discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, myPodiatry Health may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Unauthorised Disclosure or Access

myPodiatry Health is committed to protecting your privacy and we will view unauthorised disclosure of, or access to, personal information by our employees or contractors, as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.


We will always provide individuals with a nil-cost way of contacting us to register a request to “opt -out” from receiving any product offers. You may contact myPodiatry Health to register a request to “opt -out” from receiving any product offers. This can be done by contacting us through our website:

Access to Personal Information

You have the right to access any personal information that myPodiatry Health stores about you. After all it is your information, and you are the person that controls it. To access your personal information please contact myPodiatry Health. However, we may occasionally need to deny access to information in accordance with the exemptions contained within the Act.


Our goal is to protect the personal information collected by myPodiatry Health and its associations. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.

We will monitor and implement appropriate technical advances or management processes, to safeguard personal information. myPodiatry Health will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. myPodiatry Health will store all the personal information you provide [on its secure servers protected by encryption technology].

Data Quality

We will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from individuals or other reputable sources.

Privacy Enquiries and Rights

You have the right to complain regarding any aspect of your privacy rights. Privacy related inquires or concerns can be directed to the myPodiatry Health head office.

Availability and Review of Policy

This policy will be reviewed from time to time and any amendments will be incorporated into the updated policy. We will make our Privacy Policy available upon request and will provide a link to this Policy from our website.